Understanding Relationship Selling combines self-study with realistic workplace activities to develop skills in understanding the value of building relationships with your customers to facilitate repeat business and achieve referrals. It compares traditional selling techniques with more modern sales processes based on the development of trust, rapport and empathy. This Learning Short-take® will guide you in evaluating your own approach to selling, and help you develop new and innovative strategies to foster key relationships, understand customer needs, and provide appropriate sales solutions.
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What's in the ebook package?
Understanding Relationship Selling - eBook
Part 1:
Traditional vs Modern Approaches to Selling
Part 2:
Evolution of Selling
Part 3:
Relationship Selling Model
Part 4:
Relationship Selling Principles
Part 5:
Relationship Builders and Breakers
Part 6:
Top Ten Tips
$8.95
Tools & Job Aids
Interactive Activity Book containing:
Guided Activities
Your Personal Learning Journal
Skill Development Action Plan
Job Aid - Relationship Selling
eBook 96 pages
interactive
activity book
free tools & job aids
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