UNDERSTANDING CUSTOMER MOTIVATION Digital Learning
Build knowledge about the psychology and critical motivators of buying and apply specific techniques to encourage your customers to start or continue to do business with you.
Fuel your confidence for creating needs and motivating customers, to garner new and recurring customers and preserve positive customer relationships.
Fuel your confidence for creating needs and motivating customers, to garner new and recurring customers and preserve positive customer relationships.
Comprehensive Digital Learning
Interactive modules take
3 hours in total
3 hours in total
Guided Activities Throughout
Instantly transform your skills!
Bonus Activity Book
Choose from iPDF or Printable
Collect FREE TOOLS
Maslow's Hierarchy Job Aid Value Identification Tool
7 Service Principles Job Aid
True Motivators Reminder Card
7 Service Principles Job Aid
True Motivators Reminder Card
Benefits and immediate results
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Recognize why customers buy a product or service
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Define the importance of creating value for customers and the impact on their motivation
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Identify why customers buy and the impact of buying objectives and influences
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Define theories of motivation and how they can be applied to your customers
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Know the 7 service principles, and list some examples
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Identify the four customer types and how the selling process may be adapted for each type
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Create your skill development action plan
Program Roadmap
Program contents
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